SHIPPING POLICY

Shipping Notice – Manitoba & Saskatchewan

Due to provincial sales tax registration and remittance requirements, we are currently unable to accept orders through our website for delivery to Manitoba (MB) and Saskatchewan (SK).

Customers in Manitoba and Saskatchewan are still welcome to shop with us through our Etsy shop, where applicable provincial sales taxes are collected and remitted by Etsy.

We sincerely apologize for any inconvenience and greatly appreciate your understanding and support.

Processing Time

Orders are typically processed and shipped within 1–3 business days. Orders are not processed or shipped on weekends or statutory holidays.

Shipping Methods

Orders are typically shipped using an economical, untracked method. Depending on the size and value of your order, we may upgrade to tracked shipping when appropriate. If the shipping cost at checkout seems a little higher than expected, please message us after placing your order and we’ll provide a more accurate shipping estimate. Any shipping overage of more than $1.50 will be refunded.

Delivery Estimates

Delivery times vary depending on your location and the shipping service selected. Estimated delivery times are provided by the carrier and are not guaranteed.

Delays caused by postal services, weather, customs, labour disruptions, or other circumstances beyond our control may occur.

Tracking Information

For orders shipped with tracking, tracking details will be provided once your order has been dispatched.

Orders shipped via untracked mail do not include shipment tracking or delivery confirmation.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the order.

Lost, Stolen, or Delayed Packages

Once an order has been marked as delivered by the carrier, Lemon Tree Supplies is not responsible for lost or stolen packages, including packages affected by porch theft.

If you believe your package has been lost in transit, please contact us and we will do our best to assist with carrier inquiries where applicable.

Questions

If you have any questions about shipping or your order, please contact us by email info@lemontressupplies.com, or through our Contact Us page.